Practical Skills: Business Etiquette

Lawyers can rely on this guide to provide them with useful, real-world advice on how to best navigate and negotiate through this complex and sometimes challenging facet of practicing law.

Does the idea of going to a large party make your mouth go dry? Do you freeze when facing networking opportunities? Are you using your smartphone as a mingling crutch? You're not alone: Ninety percent of the world suffers from minglephobia. Jeanne Martinet has developed a cure-a sure-fire system to overcome social fears and have a great time at every type of business or social gathering.

The book covers the basics of law practice and law firm etiquette, from doing effective research and writing to dressing for success, dealing with staff and clients and building a law practice.

Completely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to navigate everyday and unusual situations in the office--the key to professional and personal success. Today, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels; from successfully networking to winning clients and closing deals. It also offers up-to-date guidance on pressing issues, including ethics, harassment in the workplace, privacy, e-mail and social media dos and don'ts, and knowing how and when to take responsibility for mistakes.

There are dozens of cultural variables that can impact a contract in each country. For example, who makes the final decision? Is it an individual (like in Australia or the USA) or a group of people (like in Sweden or Japan)? We know that the successful practice of law begins with good research. Knowing which countries are comfortable with direct, frank communication and which value subtle, sophisticated speech patterns can give you an amazing advantage over attorneys who neither research nor respect other cultures. The original Kiss, Bow, or Shake Hands is one of Inc. magazine's top seven books on negotiating and, as of this writing, has sold over 450,000 copies. This book in the Kiss, Bow, or Shake Hands series has been written specifically for legal professionals--to help you develop the tangible intercultural skills that will support your successful legal practice.

Topics include: planning your career; strategizing your job-search/career transition; preparing winning application documents; maximizing your professional and other contacts; effective interviewing; and negotiating compensation.

Good manners and proper protocol can make, or break, a promising business relationship. Build better and deeper relationships, feel more confident than you ever have, no matter what the business setting.

Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for handling customer service issues via e-mail. They'll also learn how to avoid those disastrous errors that plague so many companies.